Clear service ordersYour checkout, plan description and these Terms form the agreement.
Responsible useKeep accounts secure and follow the Acceptable Use Policy.
Mandatory rights remainNothing in these Terms removes rights that law does not allow us to exclude.
1. Agreement and definitions
These Terms and Conditions (the “Termsâ€) are a legal agreement between the person or organisation purchasing or using the Services (“Customerâ€, “you†or “yourâ€) and V-WVID Hosting (“V-WVIDâ€, “weâ€, “us†or “ourâ€).
The “Services†include web and shared hosting, VPS and virtual servers, cloud infrastructure, domain registration and DNS-related services, SSL services, storage, backups, website and eCommerce design or development, support, the client area, and any related service we supply.
Your agreement consists of these Terms, the order or checkout details, the applicable plan description, our Acceptable Use Policy, our Privacy Policy, and any service-specific terms or written statement of work accepted by both parties. By ordering, accessing or using a Service, you confirm that you have read and agree to the agreement.
2. Eligibility, authority and accounts
You must be at least 18 years old and legally capable of entering into a contract. If you act for a company or another person, you confirm that you have authority to bind them.
You must provide accurate, complete and current account, identity, billing and contact information. You must keep login credentials confidential, use reasonable account-security measures and promptly notify us at support@v-wvid.cc if you suspect unauthorised access.
You are responsible for activity through your account, including activity by employees, contractors, customers and other authorised users. We may request identity, business, domain-ownership, payment or usage verification before or after activation where reasonably necessary for fraud prevention, security, sanctions compliance or legal obligations.
3. Services, orders and acceptance
Website descriptions and prices are invitations to place an order and do not require us to accept it. An order is accepted when we issue confirmation or activate the Service. We may reject, cancel or require additional verification for an order where reasonably necessary, including suspected fraud, incorrect pricing, capacity limits, prohibited use or legal restrictions.
The features, resource limits, billing period, location, price and other specifications displayed during checkout or in an accepted quotation form part of your order. You are responsible for confirming that the selected Service is suitable for your technical, legal, security and capacity requirements.
Estimated activation or delivery times are not guaranteed unless expressly agreed in writing. Custom web design, development, migration or managed work may be governed by a separate quotation or statement of work covering scope, milestones, revisions and acceptance.
4. Prices, taxes and payment
Prices are those shown at checkout or in an accepted quotation. Unless stated otherwise, prices exclude applicable taxes, government charges, registry fees and third-party costs. You are responsible for taxes and charges associated with your purchase, except taxes assessed on our net income.
You authorise us and our payment providers to charge the selected payment method for one-time charges and, where clearly disclosed, recurring fees. Payment must be received by the due date. We may correct obvious pricing or calculation errors before fulfilment and will give you the choice to confirm at the corrected price or cancel for a refund.
You must contact us promptly to resolve a billing concern before initiating an unjustified chargeback. Fraudulent or abusive chargebacks may lead to suspension, recovery of permitted costs and restriction of future orders. This does not affect a consumer’s lawful right to dispute an unauthorised or incorrect charge.
Domain, registry, licence, certificate, dedicated IP and other third-party fees may change when the supplier changes its price. Any new price will be shown before a new purchase or renewal where required.
5. Term, automatic renewal and cancellation
A Service begins on activation or the date stated in the order and continues for the purchased billing period. A subscription renews automatically only when automatic renewal was disclosed during checkout or enabled in the client area. By leaving automatic renewal enabled, you authorise collection of the then-current renewal price using your saved payment method.
You may disable automatic renewal or request cancellation through the client area or support before the renewal date. Cancellation stops future renewal but, unless applicable law or an express refund right says otherwise, does not refund the unused part of a current billing period.
You are responsible for exporting Content, unlocking or transferring domains, and completing any migration before a Service ends. Data may become inaccessible and may be deleted after expiry or termination, subject to reasonable operational retention and legal obligations.
6. Consumer withdrawal rights and refunds
Statutory consumer rights
If you are an EU/EEA consumer, you may have a statutory right to withdraw from a distance contract within 14 days after the contract is concluded, without giving a reason. To exercise that right, send an unambiguous withdrawal request to support@v-wvid.cc before the period expires.
If you expressly request immediate activation during the withdrawal period, you may be required to pay a proportionate amount for Services supplied before withdrawal. The withdrawal right may be lost for fully performed services after your prior express consent and acknowledgement, and for digital content supplied immediately after the legally required express consent and acknowledgement. These rules do not limit any other mandatory consumer remedy.
Commercial 30-day money-back offer
Where a hosting plan is expressly advertised with a “30-Day Money-Back†offer, an eligible first-time Customer may request cancellation of the initial qualifying hosting order within 30 calendar days after activation. Unless the checkout states otherwise, the offer applies to standard shared web-hosting fees only.
The commercial offer does not cover domain registration, renewal or transfer fees; registry or redemption fees; SSL certificates; licences; dedicated IPs; VPS, cloud or dedicated infrastructure; web design or custom work; migrations; paid add-ons; usage or overage fees; taxes; or third-party charges. It does not apply to accounts terminated for fraud, chargebacks, sanctions, security abuse or an AUP violation. One commercial refund is available per Customer or related group. Refunds are normally returned to the original payment method.
The commercial offer is additional to, and does not replace or reduce, any mandatory consumer rights or remedies.
7. Domains, SSL and third-party services
Domain registrations, renewals and transfers are subject to registry, registrar and ICANN rules where applicable. A search result or order does not guarantee availability; a domain is secured only after successful registration and confirmation. You must provide accurate registrant data and respond to required verification.
You are responsible for monitoring domain and certificate expiry and maintaining current contact and payment details. We are not responsible for loss caused by your failure to renew, respond to verification, complete a transfer or comply with registry rules. Recovery or redemption may be unavailable or may involve additional fees.
Third-party products may be governed by their provider’s licence, privacy notice and terms. We may act as a reseller or technical intermediary and cannot grant rights greater than those provided by the relevant supplier.
8. Acceptable use and Customer responsibilities
You must use the Services lawfully, follow our Acceptable Use Policy, respect third-party rights and cooperate with reasonable security or abuse-remediation instructions.
You are responsible for your applications, Content, users, licences, configurations and compliance obligations. You must keep software supported and patched, use appropriate access controls, protect credentials, maintain independent backups, and promptly address vulnerabilities or compromises.
Restricted or high-risk uses identified in the AUP require prior written approval. Approval may include additional safeguards or plan requirements and does not excuse compliance with law.
9. Customer Content and intellectual property
You retain ownership of Content you submit to the Services. You grant us a limited, non-exclusive licence to host, copy, transmit, back up, modify for technical compatibility and otherwise process Content only as necessary to provide, secure and support the Services, comply with law and enforce the agreement.
You confirm that you have all rights, permissions and lawful bases needed for the Content and our processing of it. You are responsible for responding to claims concerning your Content.
V-WVID and its licensors retain all rights in the website, platform, software, documentation, branding and pre-existing materials. For custom web-design deliverables, ownership or licence rights are determined by the accepted statement of work. Unless it states otherwise, bespoke final deliverables created specifically for you transfer after full payment, while pre-existing tools, reusable code, templates, open-source software and third-party components remain subject to their existing ownership and licences.
Feedback may be used to improve our Services without payment or confidentiality obligation, provided we do not publicly identify you without permission.
10. Activation, migration, backups and data
Service activation may depend on payment, verification, DNS propagation, registry processing or third-party provisioning. Migration assistance is best-effort unless a written scope states otherwise. You must verify migrated websites, data, email, DNS and applications before cancelling an old service.
Any backup feature is an operational aid, not a substitute for your own tested backup and disaster-recovery process. Backup frequency, retention and restoration depend on the purchased plan. Backups may be incomplete or unavailable because of corruption, account configuration, plan limits, security incidents or technical failure.
You must maintain independent, current copies of important Content and test restoration. We may decline to restore data that is malicious, unlawful, unsafe or inconsistent with the agreement.
11. Availability, maintenance and support
We aim to provide reliable Services but uninterrupted or error-free operation cannot be guaranteed. Any uptime commitment, service credit or service-level agreement applies only if expressly included in the purchased plan or a written agreement and is subject to its measurement method and exclusions.
Availability calculations may exclude scheduled or emergency maintenance, Customer systems or configuration, domain or DNS issues outside our control, internet-routing failures, upstream or third-party outages, attacks, force majeure, legal restrictions and suspension permitted by the agreement.
Support is supplied through the channels and service levels described for your plan. Support does not include custom development, application administration, data recovery, forensic investigation or third-party software work unless expressly included.
12. Suspension and termination
We may limit, suspend or terminate a Service for non-payment, fraud, inaccurate account information, a security threat, resource abuse, legal or sanctions risk, violation of the agreement, or a requirement from a competent authority or upstream provider.
We will ordinarily provide notice and a reasonable opportunity to remedy a curable issue. We may act immediately without prior notice where necessary to contain an urgent threat, ongoing fraud or illegality, protect persons or infrastructure, comply with law, or prevent substantial harm.
Upon termination, your right to use the Service ends. Provisions concerning payment, intellectual property, disclaimers, liability, disputes and any provisions intended by their nature to survive will continue. Termination does not remove accrued obligations.
13. Warranties and disclaimers
We will provide the Services with reasonable care and skill. Except for this commitment, any express written warranty and rights that cannot lawfully be excluded, the Services are provided “as is†and “as availableâ€.
To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted availability. We do not warrant that every vulnerability, data loss, attack, compatibility problem or third-party failure can be prevented.
Nothing in these Terms excludes statutory conformity guarantees or remedies that apply to consumers for digital services.
14. Limitation of liability and indemnity
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights.
Subject to the previous paragraph, neither party is liable for indirect, incidental, special, punitive or consequential loss, or loss of profit, revenue, business, goodwill or anticipated savings, except where such exclusion is prohibited by law. V-WVID’s aggregate liability arising from a Service will not exceed the total fees paid for that affected Service during the six months immediately preceding the event giving rise to the claim.
For business Customers only, you will indemnify V-WVID against third-party claims, damages and reasonable costs arising from your unlawful Content, infringement of third-party rights, material AUP violation or unauthorised use, to the extent caused by you or your users. This indemnity does not apply to consumers where prohibited by law and does not cover loss caused by V-WVID.
15. Governing law, complaints and disputes
These Terms are governed by the laws of Greece, without prejudice to mandatory rights available to consumers under the laws of their country of habitual residence. Courts with territorial jurisdiction over V-WVID’s registered establishment will have jurisdiction, except where mandatory consumer law permits or requires proceedings elsewhere.
Please first send a detailed complaint to support@v-wvid.cc so we can try to resolve it. Nothing prevents either party from seeking urgent injunctive relief or using a competent consumer-protection, data-protection or judicial authority.
If any provision is held invalid or unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. Failure to enforce a provision is not a waiver. You may not transfer the agreement without our consent, except where mandatory law permits; we may transfer it as part of a genuine reorganisation, financing or sale of business, provided your rights are not materially reduced.
16. Changes, notices and contact
We may update these Terms for legal, security, technical, operational or service changes. The current version and effective date will appear on this page. We will provide reasonable advance notice of material changes that negatively affect an active paid Service, unless urgent legal or security reasons require earlier application.
Notices may be delivered by email, the client area or a prominent website message. You must keep your contact email current.